Top 10 Questions to Ask Your Flooring Contractor Before Installation

Working with a new flooring services provider can be daunting. You want to make sure that you are thorough in your research and selection process.

So you’re getting ready for a new hardwood installation project. You’ve selected the type of flooring, now all you need to do is hire a commercial flooring installer to complete the job. You have a list of potential providers but you're not sure which one is the best. When reviewing and reaching out to each potential source there are a number of questions to ask them about their services. Getting an honest answer to these questions will help you get a sense of what to expect and ensure that you get the best service possible.

1. Is your flooring services provider insured?

This is an important one to cover. Right off the bat, this will tell you whether your installer is trustworthy or not and if they’ve taken the necessary steps to conduct their business legally. It will also give you the peace of mind to know that if something goes wrong, you will be covered.

2. Can they provide references?

Having references will allow you to speak to your contractor's former clients directly so you can gain insight into what kind of job they do. This is the best way to get a sense of how your experience with your contractor might go. Don’t be afraid to ask and follow up with the references. It might be well worth the effort.

3. How long will the job take?

It’s important to get a timeline of how long your contractor thinks the job will take. This will give you an appropriate timeline for planning your actions around and hold them accountable to get the job done relatively quickly and efficiently. Don’t be afraid to get specific and ask about cleanup and delivery times.

4. Do they offer a warranty?

Most contractors offer at least a one-year warranty that covers installation and materials, though some offer extended warranties. Don’t be afraid to ask if your contractor needs certification or if there are any restrictions in place for the warranty to work.

5. What is their payment schedule?

Flooring installers will generally ask for a deposit prior to installation and the rest of the payment upon the project's completion. However, keep in mind that it should raise a red flag if they request full payment before any work is completed. Knowing their payment schedule will help you budget properly ahead of time.

6. How will they handle cleanup?

Any floor installation can create quite a mess. There is often dirt and debris leftover that can create a safety hazard and eyesore. To ensure that you are not left with a new floor and a mess to clean up, ask how long it will take them to clean it up.

7. Are they a member of the National Wood Flooring Association?

Ask your contractor if they are a member of the NWFA. Membership can indicate that they are highly qualified and they follow industry guidelines for installation. While it shouldn’t be absolutely essential that your contractor is a member, knowing they are should give you some peace of mind.

8. What type of flooring is the best for my project?

While you might already have some idea about what kind of wood you want to have installed, consulting with an experienced contractor will give you some added insight into what kind of wood is best for you and your home. For instance- even if you know what kind of wood looks best with your furniture, you may not know that it’s incompatible with your region’s climate.

9. How will you handle unexpected issues or problems?

While it might sound a little pushy, asking your contractor how they might handle potential problems is a great way to get a sense of who you’re working with. There are a number of potential setbacks when installing new flooring and getting their reassurance that they are up for the challenge should put your mind at ease.

10. How will you handle my stuff?

New floor installation often requires your provider to move furniture around. Be sure to ask what they will be doing with your belongings for the duration of the project. Is there a particular room or storage area where you would like them to move your furniture? Be sure to be vocal and be specific.