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Customer Support
Let us help you find what you're looking for
Welcome to the Blue Ridge Floors Support Center. Our goal is to make every step of your flooring project as seamless as possible. Below, you’ll find detailed information on our services, processes, and policies. If you don’t see your question answered here, please feel free to reach out to us directly—our team is here to help.
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What services does Blue Ridge Floors offer?Blue Ridge Floors specializes in hardwood flooring installation, engineered hardwood, custom staining and finishing, luxury wood flooring, and select vinyl and carpet services. We handle everything from new installations to refinishing existing floors.
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Do you offer free estimates?Yes! We offer free quotes for new flooring installations. Call us or request a quote online to schedule your consultation.
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Do you offer quotes for flooring repairs?Yes. For flooring repairs, we charge a small fee for the site visit and measurements. If you move forward with the repair, that fee is applied toward the total cost of the work.
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Where is Blue Ridge Floors located?We have showroom locations in Asheville, NC, and Charleston, SC. Contact us to book a visit or request service in your area.
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Do you install engineered hardwood flooring?Absolutely. We install engineered hardwood flooring that combines long-lasting durability with the beauty of real wood. Our team will help you choose the perfect style for your space.
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How long does hardwood flooring installation take?Most projects are completed in just a few days, depending on the size and scope. You’ll receive a clear timeline during your consultation.
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Do you offer custom staining and finishing?Yes! We offer custom staining and finishing services to match your desired color, tone, and sheen—giving you a floor that fits your style perfectly.
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Can I borrow flooring samples before deciding?Yes. We offer a sample checkout system so you can view flooring options in your own home before making a decision.
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How do I schedule an appointment with Blue Ridge Floors?Just give us a call, stop by the showroom, or fill out the quote request form on our website. We'll respond quickly to get you scheduled.
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What makes Blue Ridge Floors different from other flooring companies?Our team brings decades of experience and a commitment to craftsmanship. From personalized service to precise installation, we make sure your flooring project is done right the first time.
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Does Blue Ridge Floors work on commercial properties?We primarily serve residential clients, but feel free to reach out—some light commercial work may be a fit depending on the scope.
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Are you a hardware store?No, we’re not a hardware store. Blue Ridge Floors is a dedicated hardwood flooring company, focused on professional installation, refinishing, and custom finishing—not general hardware sales.
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Can I buy flooring materials directly from you?Yes, you can. While we’re not a traditional retail store, we do sell flooring materials as part of our installation services—and we can help if you're looking for materials only. Just give us a call.
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Do you sell tools or hardware supplies?No, we don’t sell general tools or hardware. However, we do offer hardwood flooring installation and finishing supplies. Our focus is on premium flooring products and professional services—not construction or DIY tools.
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Does Blue Ridge Floors sell to Home Depot?No, we do not sell to Home Depot or any other big box store. Blue Ridge Floors is an independent company offering direct services. We are not affiliated with Blue Ridge Hardwood Flooring, a separate brand sold exclusively at Home Depot.
Didin't find what your looking for?
Get in touch with us
How to Reach Us
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Phone: 843-900-4207
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Email: office@floorsnc.com
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Showrooms & Service Areas:
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Online Quote & Appointment Requests: Fill out our form below.
Contact Our Support Team
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